General terms and conditions
This site is owned and operated by HodgesNet of Fairview House, 43 Bath Road, Swindon, Wiltshire, SN1 4AS (United Kingdom). If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected] or +44 20 8638 8706
1. The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted and any work started. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your name, e-mail address, contact telephone number and full billing details. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to HodgesNet Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular, to ensure that prices and service details quoted are correct at the time of publishing. There is no warranty or guarantee on any of the information provided by HodgesNet Ltd. HodgesNet Ltd try extremely hard to provide the greatest, most prompt, and most accurate information. However, if HodgesNet Ltd publishes information that is wrong in any way, although it's a mistake, HodgesNet Ltd cannot be held liable for it (or the results of the mistake) in any way. You will always exercise due diligence and common sense before agreeing or taking any action or level of implementation.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
The services will be provided within an agreed timescale, and time is not of the essence of the contract due to circumstances that potentially may adjust the agreed timescale of delivery.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
10. Cancellation rights
10.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun to deliver services or you have chosen to commence the consumption of the services within the Cancellation Period in accordance with clause 10.3)
10.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
10.3 If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
10.4 If you decide to terminate the services of any ongoing monthly support contract or subscription service provided by HodgesNet Ltd, outside of any agreed fixed-term contract, you may do so by sending an email to [email protected] to serve a 30-day notice, no later than 7 days before the next payment date. HodgesNet Ltd will then cancel any auto-recurring charges following the next payment and notice will be worked from the date of your next payment for a period of 30 days.
11. Cancellation by us
11.1 We reserve the right not to process or accept your order if:
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.1.4 Marketing services are requested that go beyond the scope of ethical marketing practices deemed so by the HodgesNet Ltd team.
11.1.5 Services requested enable the subsequent manipulation or coercion of customers and consumers on the purchase or engagement in your business or marketing practices.
11.1.6 If you are constantly requesting tasks outside the scope of you service plan and there is no resolution found in attempting to scale back the requests.
11.1.7 If you are abusive or rude to any HodgesNet Ltd team member or supplier. Please treat the HodgesNet Ltd team members as you would treat your own employees.
11.1.8 If issues of payments that may arise from time to time cannot be resolved within 14 days.
11.2 If we do not process or accept your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
12. If there is a problem with the services
12.1 If you have any questions or complaints about the services please contact us. You can do so at [email protected]
12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
13.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to us at [email protected] and will have been deemed received on the date by which we acknowledge by receipt of email by reply to you. All notices from us to you will either be sent to you by email or displayed on our website from time to time and will be deemed to have been served on the date they were sent or published.
15. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. How we may use your personal information
19. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
20. Coaching and Consultancy:
20.1 You enter into this Agreement with the full understanding that You are solely responsible for creating your own results when needed to implement anything for yourself or provide HodgesNet Ltd with anything requested. You understand that achieving your goals (in whole or part) cannot be guaranteed and no warranties are given.
20.2. You are aware that coaching and consultancy is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals.
20.3 If appropriate, You will seek independent professional guidance in the areas indicated in paragraph 9 (above) and You understand that all decisions and actions in these areas are Your sole responsibility no matter the outcome
21. Coaching and Consultancy Ethics and Confidentiality:
21.1 HodgesNet Ltd is run and owned by Ant Hodges a fully accredited with the Master Coach APC & M Level 4 & 5 qualification through the International Authority for Professional Coaching & Mentoring
21.2 Any notes made by a member of the HodgesNet Ltd team during any coaching or consultancy session or about You are kept confidential.
21.3 HodgesNet Ltd will not use or disclose the information You share with any team member them during Your Sessions, except as authorized by You or as required by law.
21.4 You understand that on occasion your HodgesNet Ltd team contact may anonymously share generalized information for marketing, training or consultation purposes with other Coaching professionals, clients or in a public forum. Your identity and any information that could lead to Your identification will remain entirely confidential.
22.1 In the event of you feeling mental, physical or emotional distress (or related ailment or condition) which you believe to be related either directly or indirectly to any coaching or consultancy sessions, you will not hold HodgesNet Ltd or the HodgesNet Ltd team member you are working with liable for any loss or cost incurred by you (or any person related to you). You will indemnify HodgesNet Ltd and the HodgesNet Ltd team member in the event of any such claim.
22.2 Except as expressly set out in this agreement HodgesNet Ltd will have no liability to the Client. This Agreement reflects the entire agreement and understanding between the Client and HodgesNet Ltd regarding the matters in this Agreement.
23. Additional Notes - For coaching and consultancy sessions:
23.1 Your intent to change and desire for change will be serious.
23.2 You will make every effort to ensure you are at their peak mental, physical and emotional state for each Session.
23. 3 You will be ready to work and receive feedback. You will be willing to try new ways of learning, be honest and open, keep to your commitments and inform a HodgesNet Ltd team member immediately when things are not working for them.
23.4 You will be willing to explore, challenge and change thoughts, feelings and actions that you recognise as self-defeating.
23.5 You understands HodgesNet Ltd will be focused on the best interest of you as a whole person, not just your goals and that of your business.
23.6 You are willing to give any HodgesNet Ltd team member the benefit of the doubt and wholeheartedly try new concepts or different ways of doing/approaching things.
23.7 You recognise the value and worth of yourself and the investment you are making in your personal development and business development.
23.8 You understands the need to plan the relationship ending in advance to allow for a degree of closure and wrap-up.
By completing any checkout on this website or agreeing to commence any work with HodgesNet ltd, it is assumed you are in full agreement of these terms.